Revocation form

4.right of withdrawal

4.1. if you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

4.2. if you as a consumer make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return shipment.

4.3. otherwise, the provisions set out in detail in the following apply to the right of withdrawal

Right ofwithdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right of withdrawal, you must inform us (Nexana GmbH, of your decision to withdraw from this contract by an unequivocal statement sent by e-mail or post. You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website ( If you make use of this option, we will immediately send you an e-mail confirming receipt of such a withdrawal.

In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The goods must be returned to:


Nexana GmbH

Gewerbestrasse 10

CH-6330 Cham

Austria & Germany:

Nexana GmbH - ID: 17177
c/o Beckmann Systemlogistik GmbH
Location: Cologne-Lövenich
Dieselstr. 2
D-50859 Cologne

Sample withdrawal form:

-I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

-Ordered on (*)/received on (*)

-Name of the consumer(s)

-Address of the consumer(s)

-Signature of the consumer(s) (only for notification on paper)

-Date __________

(*) Delete as appropriate