We have compiled most of the answers to your questions on this page. If you still need personal support or advice, you can contact us at any time by e-mail or Contact form E-mail:

Questions and answers

Contact, help & advice

I would like to contact you, how should I proceed?

You can either apply directly by e-mail or via the Contact formcontact us. We do not offer telephone support.

Application & effect

All questions & answers about the application & effect can be found here.

Order, subscription, return

You can cancel your subscription either directly in your customer area or by e-mail to Procedure for canceling in the customer area: Log in, go to Subscriptions and click on the "Cancel subscription" button. The subscription is then canceled with immediate effect.

To do this, please reorder the subscription via the store. If you have paused, you must also start again with the 24 OFF DRINK over 24 days.

As long as the order has not yet been shipped, you can cancel at any time for any reason. Please send an e-mail with the order number/your address details to or contact us via the Contact form. If the order has already been dispatched, you can cancel the order within 14 days and return the ordered items to us. Click here to go toRevocation form.

What payment methods are offered?

Wir bieten alle gängigen Kredit- und Debitkarten, sowie Google Pay, Link, Apple Pay und Paypal als Zahlungsarten an. Produkte, die kein Abonnement sind, können auch per Vorkasse bestellt werden.

The ordered products are dispatched immediately after receipt of the order. We always have all items in stock, unless otherwise indicated in the store.

Germany & Switzerland: approx. 2-3 working days, Austria: approx. 3-4 working days